MARKET TALK: What are the banks competing on

“The competition is always about the quality of insight and the relationship you have with the customer,” says Sandeep Chouhan, group head of operations and technology at Mashreq Bank.

“These [new] technologies are largely to take away the mechanistic work that is done, to be able to provide access to developing insights on a far more accurate, far more frequent basis.” Source: Mashreq Market Talk