MARKET TALK: COO transforming role

“My role has really transformed from being an enabler to being a competitive edge,” says Sandeep Chouhan, group head of operations and technology at Mashreq Bank.

“We provide the technology, and technology-enabled services are the product in banking. If you can’t do it through technology, you can’t offer the service. Customers value speed and transparency, and that’s what the evolution of technology that we’re seeing is bringing to the table far more quickly.” Source: Mashreq Market Talk